Privacy Policy
Effective Date: Dec 2025
At Phaloane Rentals ("we," "us," "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our equipment rental services, including both in-house and third-party rentals. Please read this policy carefully. By using our website or services, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
Personal Information: When you register an account, make a booking, or contact us, we may collect personal details such as your name, email address, phone number, billing address, shipping address, payment information, and other relevant contact details.
Transaction Information: We collect details about your rental transactions, including equipment rental dates, payment history, and communication with our customer service team.
Third-Party Information: If you use our platform to rent equipment from third-party Suppliers, we may collect information that you provide to the third-party Supplier during the booking process, as well as any communications related to the transaction.
2. How We Use Your Information
We use your information for various purposes, including:
To Process Rentals: To process your equipment rental bookings, payments, and reservations, and to communicate with you about your rentals.
To Improve Our Services: To personalize your experience, provide customer support, and improve our website and services based on user feedback and analytics.
To Communicate with You: To send you transactional emails (e.g., booking confirmations, payment receipts), promotional offers, newsletters, and updates about our services. You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us.
To Prevent Fraud and Security Issues: To verify the identity of users, detect fraud, and ensure the security of our platform.
To Comply with Legal Requirements: To comply with applicable laws, regulations, or legal processes, and to protect our rights, property, and the safety of our users.
3. Sharing Your Information
We may share your personal information in the following circumstances:
With Third-Party Suppliers: If you book equipment or services through third-party Suppliers, we may share the necessary details (e.g., name, rental dates, contact information) with the Supplier to fulfill your booking. The Supplier’s use of your information is governed by their own privacy policy.
With Service Providers: We may share your information with trusted third-party service providers who assist with the operation of our website, payment processing, email delivery, and other business operations. These providers are obligated to protect your information and use it only for the purposes for which we have engaged them.
In Case of Legal Requirements: We may disclose your information if required by law or to respond to legal requests, such as subpoenas, court orders, or requests from law enforcement agencies.
Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal data.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixel tags, and analytics tools) to enhance your experience on our website. These technologies help us:
Analyze website traffic.
Understand how users interact with our site.
Personalize content and ads.
You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website.
6. Your Rights and Choices
You have certain rights regarding your personal data, including:
Access and Correction: You have the right to access, update, or correct your personal information that we hold. You can do this by logging into your account or contacting us directly.
Deletion: You may request the deletion of your personal data, subject to applicable legal retention requirements. Please note that we may need to retain certain information for legal or business purposes, such as record-keeping.
Opting Out of Marketing Communications: You can opt out of receiving promotional emails or marketing materials by following the "unsubscribe" link in our emails or by contacting us.
Data Portability: In certain cases, you may request a copy of your personal data in a commonly used electronic format.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your personal information.
8. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your own.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to the Privacy Policy constitutes your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
[Insert Contact Information]